A M Royal wants you to be happy with your purchase. If you are not, we want to know about it. This is why we offer a liberal return policy. As with all policies, there are some rules we must follow, but the bottom line is to make you happy.

Damaged Shipments:

All shipments must be thoroughly inspected at time of delivery before signing for the product. The driver is required to wait while you inspect the product. All packaging must be saved in good order until the issue is resolved. Contact our customer service department at 1-800-706-0007 to determine whether an inspection by the freight carrier is required.

Visible Damage:

If upon receipt of your package you see visible damage, or suspect concealed damage, you must carefully unpack and inspect the product before signing the bill of lading. If you determine the product is damaged, please reject the shipment. If you find the item to be in satisfactory condition, you should accept the item and make note of the visible damage on the bill of lading. Please call our customer service department at 1-800-706-0007 and tell us what happened.

Concealed Damage:

If your item has concealed damage and you did not make a note on the bill of lading, you MUST contact our customer service department at 1-800-706-0007 within 24 hours (excluding weekends and holidays).

Your replacement will be shipped as soon as possible, usually within 24 hours (excluding weekends and holidays) for shipments that have been refused by the buyer. Shipments that have been accepted, but have concealed damage will take longer. These shipments may require an inspection by the freight company. Replacements for these shipments will be made after the inspection has been accepted by the freight company.

Return Policy:

If you are unhappy with your purchase you may return it within 15 days of receipt. You may request a replacement item or a refund. Only Ductless Mini Split Air Conditioners and any installed Appliance or Air Conditioner are exempt from this policy. These items are not returnable. To qualify for a return, please follow these guidelines:
The product must be in new, unused condition.
Item must be in all original packing.
Warranty cards must not be filled out and returned with all manuals.
You must request a return authorization number from our customer service department.
Once you have received your RA number, you may return the product. The warehouse address will be given to you when you receive the RA number. Although we may help you arrange for the return shipment, it is your responsibility for all charges. To assure the safe return of your package, you must package the item properly for the return trip. Our customer service department will help you with this. It is also important that you insure the shipment.

Upon receipt of your returned item, we will inspect the product. As long as the item meets the above requirements, we will process your return. If the item does not meet the above requirements, we will contact you.

All returns may be subject to a 15% restocking fee. If the item was a "FREE SHIPPING" product, the restocking fee is 25%.

Cancellations:

You may cancel your order at any time provided the order has not been shipped. If the item has been shipped and the shipment is refused, you will be responsible for the actual original shipping charges as well as the actual return shipping charges plus a 15% restocking fee (freight charges quoted on our site may be lower than the actual freight charge).
We cannot accept cancellations via e-mail.  Unfortunately, an e-mail may get lost in cyber space.  Please call us at 800-706-0007 to cancel an order.  Your order is not considered canceled until you are given a cancellation number.
Special Orders:
Special orders may not be canceled or returned. These items are ordered specially for you. We will do our best to advise you of the waiting time for the item. Please allow extra time for manufacturer delays.